We want you to be satisfied with your Klinbi purchase.
Returns
Returns are accepted within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, or you received the wrong item, please contact us as soon as possible at support@klinbi.com. Please include your order number and photos of the product and packaging when possible.
Refunds
Once a return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Non-Returnable Items
Opened or used cleaning products cannot be returned unless they are defective or damaged upon arrival.
Contact Us
For return or refund questions, contact us at support@klinbi.com
