Overview

This Privacy Policy describes the practices of Klinbi regarding information collected through klinbi.com and related online services. By using the website, you acknowledge the practices described here.

This policy applies to website visitors, newsletter subscribers, people who submit forms or request cleaning services, and users of Ask Klinbi. Third-party websites linked from Klinbi have their own privacy practices.

Information we collect

Information you provide

• Name, email address, telephone number, service address, and message details submitted through contact or estimate forms.
• Email address and subscription preferences when you join the Klinbi newsletter.
• Information included in customer-service communications, feedback, reviews, or service requests.
• Questions you voluntarily enter into Ask Klinbi.

Information collected automatically

• IP address, browser type, device information, referring page, approximate location, pages viewed, and interaction data.
• Cookies, local storage, analytics identifiers, security logs, and information used to prevent misuse or enforce usage limits.
• Newsletter delivery, confirmation, opening, and link-interaction information where available.

How we use information

We may use information to:

• Operate, maintain, secure, troubleshoot, and improve Klinbi.
• Respond to questions, provide estimates, schedule or deliver services, and communicate with customers.
• Send newsletters, product updates, cleaning tips, and offers when you subscribe.
• Provide Ask Klinbi responses, locate relevant Klinbi Library content, and enforce reasonable usage limits.
• Measure website performance, understand visitor interests, and improve content and products.
• Detect fraud, spam, misuse, security threats, and violations of our terms.
• Comply with legal obligations and protect Klinbi, our users, and others.

Ask Klinbi and OpenAI

Ask Klinbi first attempts to locate relevant information published in the Klinbi Library. When a local result is available, your search can be handled by Klinbi without sending the question to an AI model.

If relevant Klinbi content is not found, your question may be sent securely to OpenAI through its API so that an AI-generated answer can be returned. Technical information needed for security and rate limiting may also be processed by Klinbi.

Klinbi has opted to share eligible Ask Klinbi inputs and outputs with OpenAI. OpenAI may use shared questions and responses to evaluate, develop, improve, or train its services and models under OpenAI's applicable terms and privacy practices. This sharing applies only to eligible traffic sent after the setting was enabled for the Ask Klinbi project.

Learn more in OpenAI's Privacy Policy and API data controls documentation.

Cookies and analytics

Klinbi and its service providers may use cookies and similar technologies to remember preferences, operate forms, protect the website, understand traffic, measure performance, and improve the user experience.

We use Google Analytics to understand how visitors interact with the website. Google may process device, browser, approximate-location, and usage information according to its own policies. You can manage cookies through your browser and may use Google's available opt-out tools. Blocking cookies may affect certain website features.

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is not a single universally accepted standard for these signals, Klinbi does not currently respond to them in a standardized way. You may still use browser privacy controls, cookie controls, and available provider opt-outs.

When information may be shared

We may share information with service providers that help operate Klinbi, including website hosting and security providers, WordPress-related tools, form and email-delivery providers such as MailPoet, analytics providers such as Google, and AI providers such as OpenAI.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, investigate misuse, protect rights or safety, or support a business transfer. We do not sell personal information for money.

Your privacy choices

• Newsletter: Use the unsubscribe link in any marketing email.
• Cookies: Use browser controls to delete or block cookies.
• Ask Klinbi: Do not submit information you do not want processed by Klinbi and OpenAI.
• Access, correction, or deletion: Contact us to request access to, correction of, or deletion of personal information associated with you, subject to verification and applicable legal exceptions.

California residents may have additional privacy rights depending on the applicable law and Klinbi's legal obligations. We will not discriminate against you for making a valid privacy request.

Security and retention

Klinbi uses reasonable administrative and technical safeguards designed to protect information. However, no website, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

We retain information only as reasonably necessary for the purposes described in this policy, including communications, service records, newsletter management, security, dispute resolution, and legal compliance. Retention periods can vary by data type and provider. Third-party providers retain information according to their own policies.

Children's privacy

Klinbi is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and address the request.

Changes to this policy

We may update this Privacy Policy as Klinbi's website, products, services, technology, or legal obligations evolve. We will post the revised policy here and update the effective date. Material changes may also be highlighted on the website or communicated through another reasonable method.